INTERNAL ONLY: (Junior-) Customer Care Specialist (m/w/d)

Lush is a global cosmetics company known for its fresh, handmade, and ethical products. They are seeking a Customer Care Specialist to provide timely and empathetic support to customers through various channels. The role involves processing orders, handling complaints, and supporting the team in daily operations. Lush emphasizes equal opportunity and a diverse, inclusive work environment.

Requirements

• You already work in one of our shops!
• Genuine enthusiasm for excellent customer service
• Clear, empathetic written and verbal communication
• Efficient task planning and prioritization
• Flexibility in dealing with different communication methods, customer personalities, and situations
• In-depth knowledge of Lush, our ethics, our products and processes
• Proactive, committed and conscientious work
• Language skills in German & English (each min. C1 level)

Benefits

• Teamwork in a creative environment with lots of fun, variety and room for initiative
• Additional days off for voluntary work
• Employee Assistance Program
• Company pension plan subsidy
• Regular internal training and further education
• Employee discount
• Attractive bonus
• Choice between Urban Sports Club membership or sustainable mobility options

Originally posted on Himalayas