Quality Assurance & Improvement Coordinator
The Role
TimelyCare is seeking a Quality Assurance Improvement Coordinator to join the Clinical Excellence team. This role offers the opportunity to influence quality of care at scale, in a fast-paced, mission-driven environment. The Quality Assurance Improvement Coordinator will be a thought partner in enhancing our clinical performance framework and will drive continuous quality improvement through expert insights, data-informed decisions, and meaningful collaboration across departments. This role reports directly to the Senior Quality Assurance Program Manager and is responsible for supporting others within the organization towards achieving quality improvement goals. This position supports the collection, review, analysis, and interpretation of operational data, as well as the investigation of quality incidents. Success in this role requires exceptional planning, organization, and the ability to synthesize and present complex information clearly to diverse stakeholders. This position is ideal for a clinically experienced, quality-minded professional who thrives in a collaborative, purpose-driven environment.
What You Will Do
- Act as a clinical and operational partner in executing the QA strategy that drives member safety, service excellence, and regulatory readiness.
- Drive initiatives that align with organizational goals and compliance requirements, ensuring delivery of exceptional care.
- Coordinate day-to-day operations of the QA program, including planning, logistics, communications, and document management.
- Track quality metrics and Key Performance Indicators (KPIs). Compile and prepare recurring reports, dashboards, and data summaries.
- Develop and perform internal audits and analyze trends in quality indicators and identify opportunities for performance improvement.
- Maintain up-to-date knowledge of regulatory and accreditation requirements (e.g., NCQA, URAC, The Joint Commission, CMS, HIPAA).
- Assist in planning and implementing QI initiatives focused on member safety, service delivery, documentation accuracy, and provider and coach performance.
- Coordinate root cause analysis (RCA) efforts and monitor action plans related to quality events, member complaints, or sentinel incidents.
- Maintain accurate documentation of Quality Assurance / Quality Improvement Committee activities including committee minutes, training records, investigations, and improvement plans.
- Collaborate cross-functionally with clinical, operational, and administrative teams to promote a culture of quality.
- Partners with teams to align compliance with the company's objectives, policies, procedures, and clinical practice guidelines.
- Acts as a role model for excellence in care and shows a high degree of professionalism.
- Communicates and presents information effectively and participates in multidisciplinary project activities and meetings with groups and/or individuals within all levels of staff and leadership.
- Assists in preparing for regulatory surveys and supports with immediately correcting problems noted by surveyors.
- Performs additional tasks and projects as needed to support the evolving needs of the Care team’s objectives and company goals.
Who You Are
- Clinically knowledgeable and comfortable engaging with licensed healthcare professionals and clinical data.
- Able to apply clinical expertise to quality and safety investigations, RCA, and documentation audits.
- Takes ownership of challenges, proactively identifies inefficiencies, and drives cross-functional solutions.
- Thrives in a role that bridges operations, clinical insight, and strategic planning.
- Demonstrates organization, facilitation, communication, problem-solving, and presentation skills.
- Communicates and collaborates with others using good interpersonal skills and projects a positive, professional demeanor through verbal and written communication.
- Participates in continuous quality improvement (CQI) activities and initiatives.
- Demonstrates initiative by proactively diagnosing, escalating, and resolving problems related to care delivery and within scope of their role.
- Has the ability to identify and use organizational resources, such as platforms, dashboards, and people to get work done efficiently.
- Enjoys building cross-collaborative relationships with staff in other areas of the business.
- Embraces change with adaptability, resilience, and a growth-oriented mindset, driven by a commitment to the mission.
What You Bring
- Bachelor’s degree in Nursing, Social Work, Counseling, Public Health, Healthcare Administration, or a related field required
- Active clinical license (e.g., RN, LCSW, LPC, LMFT, etc.) strongly preferred
- 2–3 years of experience in healthcare quality, clinical performance improvement, or regulatory compliance
- Strong clinical judgment and understanding of healthcare operations, risk, and supporting safe care delivery
- Proficient with EHR platforms, quality dashboards, and audit tools
- Able to synthesize data into actionable insights and recommendations
- Familiarity with quality improvement frameworks (e.g., PDSA, LEAN, Six Sigma) and accreditation readiness
- High proficiency in Google Workspace (Docs, Sheets, Slides) and comfort creating forms, reports, and presentations
- Highly organized and excellent communicator
- Ability to manage multiple priorities and resolve quality related issues independently
Benefits + Perks
- Paid Company Holidays + No work on your birthday!
- Flexible PTO + Volunteer Time Off (VTO) as an organization to give back to the community
- Variable bonus eligibility on a quarterly basis
- Company-sponsored Health Insurance (Medical, Dental, Vision) + Pet Insurance
- Company-paid group Life Insurance + Company-paid Short Term Disability
- Concierge benefit support services
- 401(k) with employer match
- Free access to TimelyCare virtual medical and mental health support
- Mission-Driven Purpose with a Supportive Team Culture
The salary range for this opportunity is $65,000 – $70,000 per year, depending on education and experience. This is the base pay. You will be eligible for a discretionary bonus in addition to the base pay, to be discussed during the interview process.
Originally posted on Himalayas
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