Client Support Engineer

• Carry out on-site installation, configuration, and testing of XDR, SIEM, DLP, SOAR components as per deployment plans.
• Perform initial troubleshooting of deployment and integration issues; resolve wherever possible or escalate to L2/L3 teams.
• Coordinate with the client’s IT, network, and security teams for necessary access, log configurations, and policy enablement.
• Ensure proper ingestion of logs, agent installations, network traffic configurations, and data flow for solution effectiveness.
• Maintain detailed deployment and issue logs, prepare installation reports, and update project status to the project manager.
• Conduct basic training for client IT/security staff on solution operation and basic troubleshooting.
• Support acceptance testing and handover documentation.
• Follow change management and security best practices during deployment.

Required Qualifications and Experience:

• Diploma/Bachelor’s Degree in Computer Science, IT, Electronics, or related field.
• 1–5 years of hands-on experience in deploying or supporting cybersecurity solutions (XDR/EDR, SIEM, DLP, SOAR) or enterprise network security solutions.
• Sound knowledge of networking concepts (routing, switching, firewalls, proxy, VPN).
• Working knowledge of operating systems (Windows/Linux) and endpoint security tools.
• Ability to analyze logs, troubleshoot connectivity or policy issues, and perform root cause analysis.

Originally posted on Himalayas