Customer Experience Specialist - Remote Work Opportunity with Global Leader in Customer Interactions

Join the Teleperformance Team: Where Exceptional Customer Experiences Meet Endless Growth Opportunities

Are you passionate about delivering outstanding customer experiences and looking for a dynamic work environment that fosters growth and learning? Look no further than Teleperformance, a strategic partner to the world's leading companies, bringing innovative solutions and enhancing customer interactions. As a global leader in customer experience management, we offer a unique opportunity to join our multicultural, highly skilled, and deeply knowledgeable team. With a wide range of integrated omnichannel solutions, cutting-edge technology, and the highest security standards, we're committed to treating each interaction as unique.

Why You'll Choose Us

At Teleperformance, we prioritize our employees' well-being and growth. Here are just a few reasons why you'll love working with us:

• Comprehensive Benefits Package: Enjoy paid training, competitive wages, full benefits (medical, dental, vision, 401k, and more), paid time off, and employee wellness and engagement programs.
• Career Growth Opportunities: Develop your skills and advance your career with our mentoring programs, training sessions, and opportunities for professional growth.
• Flexible Work Environment: Work from the comfort of your own home and enjoy a better work-life balance.
• Collaborative and Engaging Culture: Be part of a dynamic team that values diversity, inclusion, and employee satisfaction.

Your Impact

As a Customer Experience Specialist, you'll play a vital role in delivering exceptional customer experiences and driving business growth. You'll be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. In this role, you'll:

• Provide customer support to customers via telephone, email, instant message, and other digital channels.
• Handle customer inquiries and resolve simple and basic support issues, such as address changes, processing orders, warranty or billing/payment.
• Troubleshoot customer problems, identify the root cause of the issue, and use tools and resources to determine how to resolve customer problems.
• Escalate more technical product-related issues to the appropriate Product Support department.
• Track and document inbound support requests and ensure proper notation of customer problems or issues.
• Update customer information and ensure accurate entry of contact information.
• Meet standards of job, such as quality standards, adherence to schedule, and average handle time.
• May provide guidance and/or mentoring to less experienced associates.
• Perform other related duties as assigned.

Responsibilities

Key Responsibilities:

• Customer Support: Provide exceptional customer support via phone, email, instant message, and other digital channels.
• Issue Resolution: Resolve simple and basic support issues, and escalate more technical issues to the appropriate Product Support department.
• Troubleshooting: Troubleshoot customer problems, identify the root cause of the issue, and use tools and resources to determine how to resolve customer problems.
• Documentation: Track and document inbound support requests and ensure proper notation of customer problems or issues.
• Customer Information Management: Update customer information and ensure accurate entry of contact information.

Additional Responsibilities:

• Mentorship: Provide guidance and/or mentoring to less experienced associates.
• Quality Standards: Meet standards of job, such as quality standards, adherence to schedule, and average handle time.
• Flexibility: Perform other related duties as assigned.

Qualifications

Essential Qualifications:

• Education: High School Diploma or equivalent.
• Age: 18 years of age or older.
• Customer Service Skills: Excellent customer service skills that build high levels of customer satisfaction.
• Typing Speed: Typing 25 WPM.
• PC Operation: Proficient in PC operation and navigation.
• Communication Skills: Demonstrates effective people skills and sensitivities when dealing with others.
• Independence and Teamwork: Ability to work both independently and in a team environment.
• Communication: Excellent communications skills, both oral and written.
• Adaptability: Ability to work in a constantly changing and fast-paced environment.
• Composure: Ability to stay composed and objective.
• Listening Skills: Strong listening skills.

Preferred Qualifications:

• Previous Customer Service Experience: Previous experience in customer service or a related field.
• Technical Skills: Familiarity with customer relationship management (CRM) software and other technical tools.

What We Offer

Professional Growth and Development:

• Mentorship Programs: Opportunities for mentorship and coaching from experienced professionals.
• Training Sessions: Regular training sessions to enhance your skills and knowledge.
• Career Advancement: Opportunities for career advancement and professional growth.

Work Environment:

• Remote Work: Work from the comfort of your own home and enjoy a better work-life balance.
• Collaborative Culture: Be part of a dynamic team that values diversity, inclusion, and employee satisfaction.

How to Apply

If you're passionate about delivering exceptional customer experiences and looking for a dynamic work environment that fosters growth and learning, we encourage you to apply for this exciting opportunity. Please submit your application through our website: Apply Job!

Teleperformance is an Equal Opportunity Employer. We welcome applications from diverse candidates and are committed to creating an inclusive work environment.