Experienced Specialist - Global Customer Solutions – Remote Customer Service and Resolution Expert

Join the Team at blithequark: Elevate Your Career in Customer Solutions

blithequark is a leading global company dedicated to delivering exceptional customer experiences and building lasting connections. We're on a mission to revolutionize the way we interact with our customers, and we're looking for talented professionals like you to join our team. As a Specialist - Global Customer Solutions, you'll play a critical role in resolving complex customer issues, driving customer satisfaction, and contributing to our company's continued growth and success.

About blithequark

At blithequark, we're passionate about creating a workplace culture that values diversity, inclusivity, and employee empowerment. Our company is built on a foundation of respect, integrity, and a commitment to excellence. We're dedicated to providing our customers with world-class service, and we're looking for team members who share our vision and values.

Job Summary

We're seeking an experienced Specialist - Global Customer Solutions to join our team. As a remote customer service expert, you'll be responsible for resolving complex customer issues, providing exceptional service, and driving customer satisfaction. You'll work closely with our customer solutions team to ensure seamless communication, efficient issue resolution, and continuous improvement. If you're a motivated and customer-focused professional looking for a challenging and rewarding role, we encourage you to apply.

Key Responsibilities

• Research and partner with stake-holding departments to ensure high-profile issues are sufficiently addressed and responded to, including public statements, DOT follow-up, and small claims court appearances on behalf of blithequark.
• Conduct root cause analysis and provide suggestions to address failures, ensuring that cases are properly documented, represented, and addressed.
• Work closely with other organizations to establish customer experience history for escalated incidents and provide leadership updates and executive-level communications to advise of incident handling and resolution.
• Proactively identify opportunities to improve customer resolution and provide SME and escalation support/guidance to other team members in Customer Solutions and Recovery, as well as external contact center groups.
• Maintain accurate records and reports, and analyze data to identify trends and areas for improvement.
• Collaborate with cross-functional teams to develop and implement process improvements and provide input on customer service initiatives.

Essential Qualifications

Minimum Requirements

• Minimum two years of operational or contact center experience, with a focus on customer service and issue resolution.
• Superior written and verbal communication skills, with the ability to interact professionally with personnel at all levels of the organization, external business partners, team members, and customers.
• Ability to maintain confidentiality and work independently and collaboratively in a team environment.
• Demonstrated problem-solving ability, initiative, and superior decision-making skills, with excellent verbal and written communication skills.
• Ease in working in a fast-paced, dynamic, and deadline-driven environment, with proven analytical skills and superior attention to detail.
• Ability to prioritize work and effectively manage time, with knowledge of email applications (e.g., Outlook) and general knowledge of Microsoft Office products and applications (e.g., Word, Excel, Power Point).
• Must be legally authorized to work in the United States for any employer without sponsorship.
• Reliable, punctual attendance is an essential function of the position.

Preferred Qualifications

• BA in English, Journalism, or a related field.
• Foreign language skills.
• EZR/SHARES proficiency.
• Strong subject matter expertise/working knowledge of blithequark's policies, procedures, and initiatives.
• Airline industry experience or experience in a related field.

What We Offer

At blithequark, we're committed to providing our employees with a comprehensive benefits package and a supportive work environment. Our benefits include:

• Competitive salary range of $57,700 to $87,560, dependent on job-related, non-discriminatory factors such as experience, education, and skills.
• Bonus eligibility.
• Medical, dental, vision, life, accident, and disability insurance.
• Parental leave.
• Employee assistance program.
• Commuter benefits.
• Paid holidays.
• Paid time off.
• 401(k) plan with employee and company contribution opportunities.
• Flight privileges.

Career Growth and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their skills. We offer:

• Opportunities for career advancement and professional growth.
• Training and development programs.
• Mentorship and coaching.
• Cross-functional team collaboration.

Work Environment and Company Culture

At blithequark, we're proud of our company culture and work environment. We offer:

• A remote work option for this position.
• A flexible and supportive work environment.
• A diverse and inclusive workplace culture.
• Employee recognition and rewards programs.

How to Apply

If you're a motivated and customer-focused professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity at blithequark. Please submit your application, including your resume and cover letter, to [insert contact information]. We can't wait to hear from you!

blithequark is an equal opportunity employer. We value diverse experiences, perspectives, and encourage everyone who meets the minimum qualifications to apply.