Experienced Customer Development Manager for Leading National Accounts - Costco - Remote Opportunity Available

Introduction to Southern Glazer's Wine & Spirits

Southern Glazer's Wine & Spirits is North America's preeminent wine and spirits distributor, boasting a 50+ year legacy of success as a family-owned, privately held company. We take immense pride in being named by Newsweek as a Most Loved Workplace and being included on the Forbes lists for Largest Private Companies and Best Employers for Diversity. Our commitment to investing in our people has created an environment where continuous learning and growth are not just supported, but encouraged. If you're looking for a career that fills your glass with opportunity, we invite you to join our family.

About the Role

We are seeking an experienced Customer Development Manager to join our team, specializing in supporting a Top National Customer, specifically Costco. As the Insights and Analytics expert, you will utilize your analytical and thought leadership skills to execute category strategies that align with customer priorities. This role is perfect for someone who thrives in analyzing data, identifying opportunities, and making recommendations that drive category and customer growth.

Key Responsibilities

• Manage data sources to monitor the field execution of vendor programs and assortments, ensuring alignment with customer goals.
• Communicate complex and detailed information to multiple individuals and audiences with varying knowledge levels, both internally and externally.
• Stay informed of analytic best practices across the industry, providing effective information to deliver sales, margin, and market development goals.
• Analyze and report data to identify issues, trends, or exceptions, driving improvement of results and finding solutions that enhance customer satisfaction.
• Track category performance, including sales, profits, margins, and market share, to inform strategic decisions.
• Develop, communicate, execute, and monitor specific performance metrics and goals relevant to each business as part of regular, scheduled business reviews.
• Create and deliver effective reports using POS data, Syndicated Data, and account-specific database information in presentation-ready formats.
• Evaluate and make recommendations on supplier performance to enhance the company's inventory and fill rate objectives.
• Understand and apply customer, consumer, and industry insights using market research data to deliver category growth.
• Ensure superior client satisfaction by providing hands-on deep analytics and contributing to team problem-solving.
• Manage multiple priorities in a fast-paced environment and perform other job-related duties as assigned.

Essential Qualifications

To be successful in this role, you will need:

• A Bachelor's Degree and experience within the CPG sector, with Adult Beverage experience being highly preferred. Previous experience working with Costco is a significant value add.
• Strong analytical, problem-solving, decision-making, and quantitative analysis skills, with the ability to incorporate and interpret data from multiple unrelated data sources into concise, action-oriented recommendations.
• Understanding of National Chain Sales, Retail, and Distributor operations, with expertise in category management principles, syndicated data, and shopper/consumer insights (Numerator/Spectra, etc.).
• Ability to collaborate with external retail customers, key suppliers, and internal teams to deliver insights and recommendations.
• Assertive leadership and decision-making skills, with an aptitude for understanding changing market dynamics and resolving complex problems.
• Intermediate to advanced knowledge of Excel and PowerPoint, with preferred experience working with Syndicated data (Nielsen, IRI), Internal Shipment Data, and Household Panel.

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Previous experience in a similar role, with a proven track record of success in driving category growth and customer satisfaction.
• Advanced knowledge of data analysis tools and software, with the ability to learn and adapt to new systems and technologies.
• Strong leadership and decision-making capability, with experience in managing multiple priorities and projects simultaneously.

Skills and Competencies

To excel in this role, you will need to possess:

• Strong analytical and problem-solving skills, with the ability to think critically and creatively.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders.
• Strong leadership and decision-making skills, with the ability to assertively drive category growth and customer satisfaction.
• Ability to work in a fast-paced environment, managing multiple priorities and projects simultaneously.
• Strong knowledge of the CPG sector, with a focus on Adult Beverage and experience working with national accounts.

Career Growth Opportunities and Learning Benefits

At Southern Glazer's Wine & Spirits, we are committed to investing in our people and providing opportunities for continuous learning and growth. As a Customer Development Manager, you will have access to:

• Comprehensive training programs, designed to enhance your skills and knowledge in category management, data analysis, and leadership.
• Opportunities for career advancement, with a focus on promoting from within and developing our internal talent.
• A collaborative and supportive work environment, with a focus on teamwork and open communication.
• Access to industry-leading tools and technologies, with ongoing training and support to ensure you have the skills and knowledge needed to succeed.

Work Environment and Company Culture

At Southern Glazer's Wine & Spirits, we pride ourselves on our positive and inclusive company culture. As a Customer Development Manager, you can expect:

• A dynamic and fast-paced work environment, with a focus on collaboration and teamwork.
• A supportive and inclusive company culture, with a focus on diversity, equity, and inclusion.
• Opportunities for professional development and growth, with a focus on promoting from within and developing our internal talent.
• A comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) plan and tuition reimbursement.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A salary range that reflects your experience and qualifications.
• A comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) plan and tuition reimbursement.
• Opportunities for professional development and growth, with a focus on promoting from within and developing our internal talent.
• A dynamic and supportive work environment, with a focus on collaboration and teamwork.

Conclusion

If you are a motivated and results-driven professional, with a passion for category management and customer development, we encourage you to apply for this exciting opportunity. As a Customer Development Manager at Southern Glazer's Wine & Spirits, you will have the chance to work with a leading national account, drive category growth, and develop your skills and knowledge in a dynamic and supportive work environment. Don't miss out on this fantastic opportunity to grow your career and join our team. Apply today!