Experienced Customer Service Representative for Remote Pharmaceutical Distribution - Full Time Opportunity with blithequark

Join blithequark, a Leader in Pharmaceutical Distribution, as a Customer Service Representative

At blithequark, we're passionate about delivering exceptional customer experiences and making a meaningful impact in the pharmaceutical industry. As a remote Customer Service Representative, you'll be the backbone of our operation, providing top-notch support to our customers across the nation. If you're a self-motivated, customer-centric professional with a passion for delivering personalized service, we want to hear from you!

About blithequark and the Pharmaceutical Distribution Industry

blithequark is a renowned pharmaceutical distributor dedicated to providing local pharmacies with the medications they need while passing on significant savings. With a strong foundation since 2003, we've established ourselves as a trusted partner in the industry. Our commitment to exceptional customer service sets us apart, and we're looking for talented individuals to join our team.

Key Responsibilities

• Answering high volumes of customer calls and emails in a timely and professional manner
• Tracking packages and resolving shipping issues
• Processing credit applications, product returns, and other customer requests
• Assisting customers with warehouse errors and shipping issues
• Processing credit card and ACH payments, as well as sending invoices and statements
• Managing credits and resolving customer complaints
• Performing other departmental tasks as assigned to ensure seamless customer experiences

Essential Qualifications and Skills

To succeed as a Customer Service Representative at blithequark, you'll need:

• Attention to detail and excellent written and oral communication skills
• A friendly and enthusiastic personality that shines through in every customer interaction
• Strong time-management skills and the ability to prioritize tasks effectively
• The capacity to be a self-starter and work independently in a remote environment
• Digital savviness and access to high-speed internet, as well as a dedicated and quiet workstation
• Previous experience in customer service and light accounting, with a minimum of 2 years of experience working remotely full-time
• Advanced problem-solving skills and the ability to think creatively to resolve challenging situations

Preferred Qualifications and Experience

While not mandatory, the following skills and experience can give you a competitive edge:

• Proficiency in Microsoft Suite (Outlook, OneDrive, Teams, Excel, etc.) and experience with CRM systems
• Familiarity with Project Management Tools like Trello, Asana, or ClickUp
• Experience with QuickBooks/NetSuite and other accounting software
• A college degree or relevant work experience that demonstrates your skills and expertise

What We Offer

At blithequark, we're committed to supporting our employees' growth and well-being. Here's what you can expect:

• A competitive salary ranging from $48,000 to $53,000 per year
• A comprehensive benefits package, including 401(k) matching, dental, health, and vision insurance, as well as paid time off
• The flexibility to work from home and maintain a healthy work-life balance
• Opportunities for career growth and professional development within the company

Company Culture and Work Environment

At blithequark, we value our employees and strive to create a positive, inclusive work environment. As a remote Customer Service Representative, you'll be part of a dynamic team that prioritizes:

• Personalized customer service and a commitment to delivering exceptional experiences
• Employee growth and development through training, feedback, and opportunities for advancement
• Collaboration and teamwork to drive success and achieve company goals

Why Join blithequark?

If you're a motivated, customer-centric professional looking for a challenging and rewarding role, we want to hear from you! At blithequark, you'll have the opportunity to:

• Develop your skills and expertise in a dynamic, fast-paced environment
• Make a meaningful impact on our customers and the pharmaceutical industry
• Enjoy a flexible, remote work arrangement that supports your work-life balance
• Be part of a company that values its employees and prioritizes their growth and well-being

If you're ready to take your customer service career to the next level and join a team that shares your passion for delivering exceptional experiences, apply now to become a Customer Service Representative at blithequark!

Please submit your resume and a cover letter that details your experience working remotely and addresses the challenges of working in a remote environment. We look forward to hearing from you!