Experienced Part-Time Customer Success Associate for Weekend Evening Shifts - Remote Customer Service and Success Role with blithequark

Join the blithequark Team as a Part-Time Customer Success Associate

blithequark is seeking a highly skilled and enthusiastic Customer Success Associate to join our team on a part-time basis, focusing on delivering exceptional customer experiences during weekend evening shifts. As a Customer Success Associate, you will be the face of blithequark, providing top-notch service to our customers via telephone, email, and chat. If you're passionate about solving problems, making people happy, and creating seamless experiences, we want to hear from you!

About blithequark and the Industry

blithequark operates in the dynamic and fast-paced retail industry, where customer experience is at the forefront of our business. We're committed to providing an exceptional shopping experience for our customers, and we're looking for talented individuals like you to help us achieve this goal. As a Customer Success Associate, you'll play a critical role in ensuring that our customers have a positive and memorable experience with our brand.

Role Summary

As a part-time Customer Success Associate, you will report to the Customer Success Supervisor and work independently to deliver exceptional service to our customers. Your primary responsibilities will include communicating with new and potential customers, guiding them through the shopping experience, answering order questions, and supporting the team to drive business growth. You'll be expected to meet or exceed established daily interaction numbers every day, ensuring that our customers receive the attention and support they deserve.

Key Responsibilities:

• Answer all customer interactions during your scheduled shift in a friendly and relatable manner, providing timely and effective support.
• Act as an empowered team member, exercising decision-making skills to enhance each customer's relationship with the blithequark brand.
• Be empathetic to customers' needs while understanding the business's bottom line, finding solutions that meet both customer and business needs.
• Collect and share feedback with external teams to ensure that customer needs are being met and to drive continuous improvement.
• Perform a minimum of 70 interactions per shift, meeting or exceeding established daily interaction numbers.

Role Qualifications

To be successful in this role, you'll need:

• A minimum of 2 years of experience in customer service or a related role, with a proven track record of delivering exceptional customer experiences.
• Access to a consistently stable internet connection, with a reliable and fast connection.
• Exceptional written and verbal communication skills, with the ability to communicate effectively with customers and team members.
• A willingness to take on additional projects and support external team members to drive business growth and customer satisfaction.
• On-the-spot, creative problem-solving skills that meet the needs of both customers and the business.

What We Offer

At blithequark, we're committed to providing a supportive and inclusive work environment that allows our team members to thrive. Here are just a few of the benefits and perks we offer:

• Comprehensive benefits package, including medical, dental, vision, and PTO.
• Generous employee discounts on our products and services.
• Retirement savings plan to help you plan for the future.
• Opportunities for career growth and professional development.
• A dynamic and supportive work environment that values diversity and inclusion.

Compensation

The pay range for this role is $15.00 - $15.00 per hour, with opportunities for bonuses and incentives based on performance.

EEO Statement

blithequark celebrates diversity and is committed to creating an inclusive environment for all employees. We're proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our team members grow and develop their skills. Here are just a few of the opportunities we offer:

• Comprehensive training program to help you develop your customer service skills.
• Opportunities for career advancement and professional growth.
• Mentorship program to help you navigate your career and achieve your goals.
• Regular feedback and coaching to help you improve your performance and achieve your goals.

Work Environment and Company Culture

At blithequark, we're proud of our dynamic and supportive work environment. Here are just a few of the things that make us unique:

• A culture that values diversity and inclusion.
• A team that is passionate about delivering exceptional customer experiences.
• A work environment that is collaborative and supportive.
• Opportunities for socialization and team-building.

Why Join blithequark?

If you're looking for a challenging and rewarding role that allows you to make a real difference in the lives of our customers, we want to hear from you. At blithequark, we're committed to providing an exceptional shopping experience for our customers, and we're looking for talented individuals like you to help us achieve this goal. With our comprehensive benefits package, opportunities for career growth and professional development, and dynamic work environment, we think you'll find that blithequark is the perfect place to build your career.

How to Apply

If you're excited about the opportunity to join our team as a part-time Customer Success Associate, please submit your application today. We can't wait to hear from you and discuss how you can contribute to our team's success!