Experienced Remote Customer Service Representative – Providing Exceptional Policy Support and Claim Assistance to Policyholders and Third Parties via Inbound Calls

Introduction to blithequark

At blithequark, we pride ourselves on delivering outstanding customer experiences through our dedicated team of remote customer service representatives. As a leader in the industry, we recognize the importance of providing top-notch support to our policyholders and interested third parties. Our mission is to ensure that every interaction with our customers is handled with professionalism, empathy, and a commitment to resolving issues promptly and efficiently. If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, we invite you to join our team as a Remote Customer Service Representative.

Job Overview

In this critical role, you will be responsible for providing excellent customer service by explaining policy coverage, claim status, and assisting with claim payments or other policy information to policyholders and/or interested third parties via inbound calls. You will utilize multiple systems to ensure that all inquiries and issues are handled promptly and professionally, with a focus on first contact resolution and high customer satisfaction. As a key member of our team, you will maintain adherence to defined operational standards, including attendance, utilization, call quality, and other performance metrics.

Primary Responsibilities

• Handle a high volume of inbound calls, with a daily target of 70-120 calls, in a fast-paced call center environment
• Provide heavy phone contact with policyholders, providers, and interested third parties, ensuring that all customer needs are met on every interaction
• Review and maintain new and revised procedures regarding policy information, staying up-to-date on industry developments and company policies
• Ensure customer needs are met on every interaction, whether via phone, email, written correspondence, or other channels
• Maintain department standards for the number of calls, average handle time, and time management, consistently meeting or exceeding performance targets

Requirements

To be successful in this role, you will need to meet the following requirements:

• 1+ years of work experience in a high-volume contact center environment, with additional experience in a receptionist role or a position that involves taking calls on a daily basis (strict requirement)
• 18 years of age or older
• High School Diploma or equivalent
• Remote experience is strongly preferred but not required
• Reliable internet connection with a minimum upload and download speed of 20 Mbps, and a hard-wired connection
• Must have a smartphone to access VPN
• Insurance industry experience is considered a plus but not a requirement
• For safety reasons, you must have or be willing to obtain a fire extinguisher to keep in your home
• Quiet and professional workplace
• Basic computer knowledge and skills
• Excellent oral and written communication skills
• Minimum typing requirement of 30 words per minute
• Proficient use of the computer, keyboard functions, and Microsoft Office
• Ability to multi-task and work under pressure
• Excellent organization and time management skills

Location and Schedule

This is a remote position, with the opportunity to work from home nationwide (excluding Houston, TX, Miami, FL, New York, California, Hawaii, Washington, Washington D.C., New Jersey, Vermont, New Mexico, North Dakota, South Dakota, Maine, and Wyoming). You will need to have open availability Monday through Friday between 7:30 am and 6:30 pm CST. Our training program is 2-3 weeks long, Monday through Friday from 8 am to 4:30 pm CST. Post-training, you will be assigned to a 40-hour workweek, with a Monday through Friday schedule and no weekend shifts unless overtime is presented.

Training and Development

At blithequark, we are committed to providing our employees with the training and development opportunities they need to succeed. Our comprehensive training program will equip you with the knowledge and skills required to excel in this role, including:

• Product knowledge and policy information
• Customer service skills and techniques
• System training and technical support
• Performance management and coaching

Career Growth Opportunities

As a Remote Customer Service Representative at blithequark, you will have opportunities for career growth and professional development. We offer a range of training programs, workshops, and conferences to help you enhance your skills and knowledge, and advance your career. Our goal is to provide a supportive and inclusive work environment that fosters growth, innovation, and success.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. We believe in creating a work environment that is supportive, collaborative, and respectful, where every employee feels valued and empowered to contribute. Our team is passionate about delivering exceptional customer experiences, and we are committed to making a positive impact in our industry and our communities.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a comprehensive benefits program, paid time off, and opportunities for professional growth and development. Our perks and benefits include:

• Competitive hourly rate
• Comprehensive benefits program, including medical, dental, and vision coverage
• Paid time off and holidays
• Opportunities for professional growth and development
• Recognition and reward programs

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Remote Customer Service Representative at blithequark, you will be part of a dynamic and supportive team that is dedicated to making a positive impact in our industry. Don't miss out on this chance to join our team and take your career to the next level. Apply today and discover the blithequark difference!