Senior Digital Product Manager - Conversational AI and Automation Development at blithequark

Unlock Your Potential as a Senior Digital Product Manager at blithequark

At blithequark, we're harnessing the power of emerging artificial intelligence technology to revolutionize the way we understand, engage, and deliver hyper-personalized experiences to our Cardmembers. Our Talk Abilities group is at the forefront of this innovation, driving the development of our conversational AI platform and advancing existing chatbot capabilities. We're seeking a seasoned Senior Digital Product Manager to join our Automation Development team and play a pivotal role in shaping our conversational AI customer servicing products.

About the Role

As a Senior Digital Product Manager, you will be responsible for leading the strategy, discovery, and implementation of cutting-edge chat automation capabilities. You will collaborate with cross-functional teams, including product, data scientists, engineers, and business stakeholders, to drive the development of products that balance short-term improvements with long-term investments.

Key Responsibilities

• Lead the acquisition and synthesis of continuous product discovery efforts and define product requirements that deliver opportunities to elevate the customer experience
• Leverage customer data, conversational analytics, industry knowledge, and technical understanding to analyze the performance of existing solutions and develop future capabilities
• Collaborate with developers, data scientists, and product managers across various value streams to deliver products that meet customer needs
• Work with the core product team to define customer stories, guide product definition, and establish comprehensive acceptance criteria, identifying and elevating any need for additional analysis to define future feature design
• Lead customer testing and post-launch sustainment analysis of automation and identify ways to improve the experience
• Analyze performance metrics that demonstrate the health of the product and design clear data-informed product recommendations accordingly
• Maintain and refine the product backlog, aligning customer stories with the needs of the end customer, while prioritizing for business value
• Support the definition and creation of the product strategy, roadmap, release plan, and overall customer experience

Essential Qualifications

To succeed in this role, you will need:

• A four-year college education in business, software engineering, programming, or a related field
• A passion for understanding how things work and the ability to use that knowledge to create connections and identify opportunities with an entrepreneurial mindset and bias toward action
• Excitement for great products and services, empathy for customers, and the ability to articulate product functionality
• A proven self-starter with the ability to manage multiple priorities and tasks
• Strong written and verbal communication skills, with the ability to convey new and complex details with brevity and clarity
• A forward-looking "growth mindset" with a focus on technology trends and emerging industry/space best practices

Preferred Qualifications

While not required, the following qualifications will give you a competitive edge:

• Experience in product management, preferably in the financial services or technology industry
• Knowledge of conversational AI, chatbots, and automation technologies
• Experience working with cross-functional teams, including product, engineering, and business stakeholders
• A track record of delivering successful products that meet customer needs and drive business value

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Mentally Inquisitive: You ask why, you explore, and you're not afraid to share your thoughts. You're comfortable with ambiguity, have a desire to learn, and are a seeker of new challenges.
• Effective Communicator: You can communicate complex ideas clearly, regardless of your audience.
• Do-er: You're biased toward action; you try things and aren't afraid to fail. You can navigate detours and remain focused on your goals.
• Lifelong Student: You have a desire to learn new things or new technologies, all while showing humility when the opportunity arises to ask for help.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our associates grow and develop in their careers. As a Senior Digital Product Manager, you will have access to:

• Career development and training opportunities that will help you stay ahead of the curve in your field
• A collaborative and dynamic work environment that encourages innovation and creativity
• A culture that values continuous learning and supports your pursuit of new challenges and opportunities

Work Environment and Company Culture

At blithequark, we prioritize the well-being and success of our associates. Our work environment is designed to support your physical, financial, and emotional well-being, with benefits that include:

• Competitive base compensation
• Additional incentives
• 6% company match on retirement savings plan
• Free financial counseling and financial wellness support
• Comprehensive medical, dental, vision, supplemental insurance, and disability benefits
• Flexible work arrangements and schedules with hybrid and virtual options through Amex Flex
• 20+ weeks paid parental leave for all parents, regardless of gender, presented for pregnancy, adoption, or surrogacy
• Free access to global on-site health centers staffed with nurses and physicians (dependent on location)
• Free and confidential counseling support through our Strong Minds program

Compensation, Perks, and Benefits

We offer a competitive compensation package that includes a salary range of $20-30 per hour, depending on experience. Our benefits and perks are designed to support your overall well-being and provide a great work-life balance.

Why Join blithequark?

At blithequark, we're passionate about harnessing the power of technology to deliver exceptional customer experiences. We're committed to creating a work environment that is inclusive, collaborative, and supportive of our associates' growth and success. If you're a motivated and talented Senior Digital Product Manager looking to make a meaningful impact, we encourage you to apply.

blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is free from discrimination and harassment, and where all associates feel valued and respected.

Apply Now!