Experienced Digital Marketing Customer Success Manager – Driving Client Growth through Innovative Strategies and Exceptional Service at blithequark

Introduction to blithequark

Imagine being part of a dynamic and rapidly growing sales and marketing agency that values creativity, fun, support, and passion. At blithequark, we are dedicated to helping B2B companies in Manufacturing, Tech, and SaaS achieve their growth goals through our expertise in sales, marketing, and client retention. As a Google Partner and HubSpot Partner, we pride ourselves on delivering exceptional results and fostering a culture that prioritizes people's growth and success.

Job Overview

We are seeking an experienced Digital Marketing Customer Success Manager to join our team at blithequark. As a key member of our client's account team, you will serve as the day-to-day point of contact, driving campaigns and projects from conception to launch, and ensuring the delivery of outstanding results and return on investment. Your expertise as a digital marketing consultant will be invaluable in helping our clients achieve their marketing objectives.

Key Responsibilities

To excel in this role, you will:

• Oversee client campaigns and projects from start to finish, driving results and return on investment, and acting as a digital marketing consultant for our clients.
• Stay up-to-date with the latest inbound marketing developments, making informed recommendations to team members and clients.
• Manage and evaluate client campaigns on an ongoing basis, identifying areas for improvement and implementing data-driven strategies.
• Brainstorm and conceptualize sales, marketing, and retention strategies and programs for clients, aligning with their unique goals and objectives.
• Meet with clients to review performance, discuss plans, make recommendations, and collaborate with our internal team to bring these plans to life.
• Work closely with our digital marketing specialists to execute inbound marketing solutions that align with a client's marketing objectives.
• Manage and review work completed by our digital marketing team members and content writers, ensuring high-quality output and adherence to client goals.
• Monitor monthly and ongoing budgets for clients, ensuring fiscal responsibility and transparency.
• Review client reports produced by the team, discussing results with clients monthly and providing actionable insights for future growth.
• Contribute to critical internal business initiatives and projects, from optimizing processes to researching and testing new strategies.
• Actively engage and participate in weekly team meetings and other team activities, fostering a culture of collaboration and open communication.

Who You Are

To succeed in this role, you should:

• Have experience working in a similar role, with a proven track record of driving client growth and satisfaction.
• Enjoy interacting with clients, understanding their needs, and developing effective, ongoing digital and inbound strategies that meet their objectives.
• Be a people person, feeling energized by collaboration and driven to build strong relationships with clients and team members alike.
• Think quickly on your feet, making informed decisions and prioritizing tasks to ensure timely and effective delivery of results.
• Be comfortable with numbers and data, able to communicate metrics, plan action items, and future strategies around data-driven insights.
• Be a lifelong learner, eager to grow your knowledge and experience in the digital marketing space, and stay up-to-date with the latest industry trends and best practices.
• Be results-hungry, with a focus on outcomes and a passion for driving client success.
• Have experience working with technology, preferably with HubSpot certification or equivalent.

Whom You'll Work With

At blithequark, you will be part of a talented team of thought leaders and digital marketing professionals who are passionate about delivering exceptional results and fostering a culture of growth and success. You will work closely with:

• A team of experienced digital marketing specialists, each with their unique expertise and strengths.
• A healthy company culture that prioritizes people's growth, well-being, and success, and lives by its "People-First" core value.
• A Google Partner and HubSpot Partner, with access to the latest tools, training, and resources to help you excel in your role.

Qualifications

To be considered for this role, you should have:

• 2-5 years of professional account management experience, handling multiple clients, and marketing agency experience.
• 1-3 years of experience in search marketing, SEO, Paid Ads, and social media or content marketing.
• Excellent communication and interpersonal skills, with the ability to self-regulate and manage time effectively.
• Ability to follow proven processes, think critically and creatively, and achieve client goals.
• Exceptional problem-solving skills, attention to detail, and ability to multitask and balance multiple project timelines.
• Willingness to learn, be open to new experiences, and thrive in a fast-paced, dynamic environment.
• Superior written and verbal communication skills, coupled with highly developed interpersonal skills.
• Highly organized, with excellent time management and ability to prioritize tasks effectively.
• Empathetic team player, with excellent listening skills and a passion for building strong relationships.

Compensation and Benefits

At blithequark, we offer a competitive salary, quarterly goals- and performance-based bonuses, and a range of benefits, including:

• Health Spending Account.
• Fully remote option, with the flexibility to work from anywhere in Canada.
• Generous paid time off, to ensure you have the time and space to recharge and pursue your passions.
• Covered shared office desk fee, if you prefer to work from an office environment.
• The joy of working with a passionate, highly motivated, fun, and tight-knit team.
• Training and certification on the latest inbound and digital marketing methods and platforms.
• A clear track for career growth, with increased responsibilities and compensation.

Our Culture and Values

At blithequark, we believe that our people are our greatest asset, and we are committed to creating a positive experience for each and every team member. Our culture is built on the following core values:

• People-First: We prioritize our people's growth, well-being, and success, and strive to create an environment that is supportive, inclusive, and empowering.
• Integrity: We operate with integrity, transparency, and honesty, and expect the same from our team members.
• Accountability: We hold ourselves and each other accountable for our actions, and strive to deliver exceptional results and outcomes.
• Creativity: We encourage creativity, innovation, and experimentation, and provide the resources and support needed to bring new ideas to life.

How We Measure Success

We measure our success through a range of metrics, including:

• Client satisfaction and retention rates.
• Employee satisfaction and happiness Index survey.
• Revenue growth and profitability.
• Team member development and growth.

Conclusion

If you are a motivated and experienced digital marketing professional, looking for a new challenge and an opportunity to grow with a dynamic and rapidly expanding agency, we encourage you to apply for this role. At blithequark, we are committed to delivering exceptional results, fostering a culture of growth and success, and creating a positive experience for each and every team member. Join us on this exciting journey, and let's achieve great things together!