[Remote/WFM] Customer Success Manager

We are currently looking for a skilled and motivated Customer Success Manager! Based in our vibrant Remote office, this role is available now. This position requires a strong and diverse skillset in relevant areas to drive success. A salary of a competitive salary is offered, reflecting your skills and experience.

 

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Hi! It's SplitMetrics, a remote-first team of experts building the future of mobile marketing. Top app developers turn to us for intelligent data-driven solutions designed for Apple Search Ads scale, A/B testing, and market insights. Why SplitMetrics? • For almost 9 years, we've been at the forefront of mobile marketing industry, providing an ecosystem of market-leading technologies. • An Apple Search Ads Partner, SplitMetrics is the 1st company to build the Apple Search Ads management platform. • Working with top mobile companies and brands globally: Skyscanner, Glovo, Flo, Babbel, Wooga and many more. • Generating an impressive transaction volume, with over $1 billion in ad spend flowing through our ecosystem. • Acquired App Radar in 2023 to extend our product capabilities and expand market share. • Integrated AI into our strategic approach. • Effectively collaborate across 20+ countries with a remote-first and supportive culture. Our customer base is growing and we’re looking for a proactive and reliable person to fit this position. In this role you will: • Serve as the primary post-sales point of contact for a variety of small-middle business customers. • Set a “one-to-many” approach to drive smart and remarkable results (i.e. conduct webinars on specific topics, use email cadency etc). • Utilize in-depth product and industry knowledge to increase the adoption of SplitMetrics Acquire. • Develop a deep understanding of each customer's business objectives and industry challenges. Work on knowledge base creation to close this gap. • Help customers achieve maximum value from SplitMetrics Acquire and achieve their business objectives. • Responsible for identifying opportunities for upselling and cross-selling within existing accounts (SplitMetrics ecosystem cross-selling). • Proactively engage with customers to secure renewals and drive customer retention. • Proactively identify portfolio risks and weaknesses, develop strategic steps to prevent it. • Distribute customer needs/ suggestions/ feedback across Sales, Marketing, Product and Support teams. • Collaborate closely with the Apple team on selected list of clients to drive further expansion and align on joint strategy. About you: • Fluent English. • Experience in the client-facing roles. • Strong communication and presentation skills. • Customer-oriented mindset and attitude. • Analytical and strategic way of thinking. • Conflict prevention and resolution skills. • Accountability for results. What is there for you? • Time Off: Vacation and public holidays following your country's regulations. Additional 6 PTOs annually for personal rejuvenation. • Health and Wellness: Medical insurance or health care compensation. Paid sick leave to prioritize your well-being. • Professional Development: Top online/offline conferences and mobile industry events. Internal courses for continuous professional development. • Performance and Growth: Micro-management-free and supportive management style. Semi-annual performance review sessions. New career opportunities through our internal mobility program. • Team Engagement: Corporate online events and offline team retreats. Collaboration between teams through shared OKRs. Environment conducive to open dialogue and constructive feedback. • Work Flexibility: Flexible working schedule for a better work-life balance. Remote-first working environment. • Workspace Options: Coworking costs coverage program. Office hubs in key locations for a convenient and productive work environment. Our Culture At SplitMetrics, our values are not just words — they guide everything we do. To achieve our ambitious goals and maintain success, we stand united by our core behaviors: • Move Fast • Get Sh*t Done • Build Together • Strive for Transparency • Own What You Do • Learn + Share = Excel Apply Job!

 

We Encourage You to Apply!

Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.

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