Network Operations Center Technician II

NOC Technician II Posting Details • Full-Time • Remote • Remote United States Job Details Description Welcome to Aventiv! Please watch this brief video to find out if this is the place you want to be! Aventiv Technologies – Where your future awaits - YouTube THIS IS A 100% REMOTE POSITION. Job Purpose: Provide first level support in a 24 x 7 Network Operations Center (NOC) environment. The position requires monitoring of system, network and application elements to ensure service levels are maintained. Responsibilities Essential Duties: • Provide 1st level operations support for all Aventiv production systems • Provide escalation assistance to level 1 technicians as required • Perform proper trouble ticket entry and administration • Adhere to escalation procedures and NOC processes • Interact with internal and external customers to resolve trouble reports • Escalate trouble reports internally and to vendors/service providers when appropriate • Communicate with internal and external customers during outage events or in response to trouble reports and inquiries • Assume additional NOC responsibilities as needed in the event of unavailable NOC personnel, service outage or other emergency situations • Perform related duties as assigned Knowledge, Skills, & Abilities: • Experience in a NOC environment or similar IT support role. • Must be able to work a flexible schedule including weekends, evenings and holidays. Punctuality and dependability are required. • Utilize time management skills to complete multiple projects/tasks in a timely fashion. • Provide strong communications skills and analytical aptitude with the ability to express technical concepts effectively, both verbal and in written form. • Communicate effectively to all levels of management. Minimum Qualifications: • HS Diploma or GED • 3+ years Network Operations or IT Industry experience • Experienced with using and configuring network and application monitoring tools • First level network and/or first level server support experience • Understanding of enterprise class environments and services Preferred Qualifications: • Associate’s Degree in Computer Science, Computer Engineering or related field of study. • Linux+ or LPI, Microsoft MTA, AWS, Cisco, or other Industry certifications • Intermediate experience utilizing and configuring Solarwinds Orion • User level experience with New Relic or similar Application Performance Monitors Physical Requirements: • While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment. Salary and Benefits: At Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer. • $29.31 - $33.41/hr • Eligible for $255 to purchase company equipment (keyboard, monitor, headset, etc.) • Health Insurance • 401(k) • Disability • Life Insurance • Paid Time Off • Voluntary Benefits Apply Job! Apply to this Job