Provider Customer Service Representative

Description: • Answering questions and resolving issues based on incoming calls from providers • Researching issues using multiple applications to assist providers • Providing customers with related information to answer the unasked questions, e.g. additional plan details, benefit plan details, provider self-service tools, etc. • Maintain department established performance metrics at a meets or exceeds expectations level • Working together as a team and applying the Aetna Core Values in day-to-day operations • Creating a Differentiated Service Experience • Demonstrating Service Discipline Requirements: • Customer Service experiences in a transaction-based environment such as a call center or retail location preferred • Strong communication and problem-solving skills • Strong computer navigation and typing skills • Ability to manage multiple tasks in a transaction / high volume-based environment • Familiarity with Microsoft Office products • Excellent customer service and critical thinking • Secure, private home office location where PHI/PII information is not visible or overheard by others • High speed internet access (100 mbps or higher) • Consistent, reliable connection is required • Home office location must be set up with a direct connection to the router (Wi-Fi is not allowed) Benefits: • Affordable medical plan options • 401(k) plan (including matching company contributions) • Employee stock purchase plan • No-cost programs including wellness screenings, tobacco cessation, and weight management programs • Confidential counseling and financial coaching • Paid time off • Flexible work schedules • Family leave • Dependent care resources • Colleague assistance programs • Tuition assistance • Retiree medical access Apply tot his job Apply To this Job