Smart Hands IT Contractor (Onsite Helpdesk / Tier 1 Support)

About Boston Managed IT We’re a fast-growing, security-focused MSP supporting small to mid-sized businesses with premium IT services, cybersecurity, and on-call expertise. Our clients rely on us to extend their IT capabilities—remotely and on-site. To meet growing demand, we’re expanding our Smart Hands Contractor Network. These contractors are trusted boots-on-the-ground, delivering on-site technical support and Tier 1 helpdesk services to our clients—under our brand and with our remote team backing you up. What You’ll Be Doing You’ll be dispatched to local client sites to act as on-site Tier 1 support—executing tasks that require physical presence, while coordinating with remote engineers and client IT leads. Typical responsibilities include: • Troubleshooting workstations, printers, network drops, AV setups • Installing or replacing hardware (laptops, monitors, docks, peripherals) • Imaging or reimaging devices using USB or cloud deployment tools • Assisting users with basic software or login issues (Microsoft 365, VPN, MFA) • Tracing and testing Ethernet ports and patch panels • Documenting serial numbers, labeling hardware, and updating asset logs • Acting as the local hands for remote engineers during deployments or escalations RequirementsWhat We’re Looking For • Prior experience in IT support, helpdesk, or as an MSP field tech • Comfortable with cables, hardware, and working in professional offices • Punctual, communicative, and detail-oriented • Must have reliable transportation and a smartphone • Availability for occasional daytime site visits (1–4 hours typical) • Bonus if you have: • Basic networking or Windows support experience • Familiarity with tools like Microsoft 365, Zoom, or ticketing systems Benefits Apply tot his job Apply To this Job