Experienced Customer Service Representative – Retail Sales and Store Operations Support at blithequark

Introduction to blithequark

At blithequark, we are dedicated to providing essential products at great values to the communities we serve. As a leading retail chain, we strive to make a positive impact on the lives of our customers by offering a wide range of products at affordable prices. Our mission is to be the preferred shopping destination for our customers, and we are committed to achieving this goal by delivering exceptional customer service, maintaining a clean and well-stocked store environment, and fostering a culture of excellence among our team members.

Job Overview

We are seeking motivated and customer-focused individuals to join our team as Customer Service Representatives. As a key member of our store team, you will be responsible for providing exceptional service to our customers, assisting them with their shopping needs, and ensuring a safe and secure shopping environment. If you are passionate about delivering outstanding customer service, working in a fast-paced retail environment, and contributing to the success of a dynamic team, we encourage you to apply for this exciting opportunity.

Key Responsibilities

As a Customer Service Representative at blithequark, your key priorities will include:

• Providing customer engagement in a positive and approachable manner, ensuring that every customer feels valued and supported throughout their shopping experience.
• Assisting in maintaining a clean, well-stocked store environment, including unloading merchandise from delivery trucks, organizing merchandise, and transporting merchandise from the stockroom to the sales floor.
• Independently stocking shelves and recovering merchandise in the store, ensuring that products are accurately priced and displayed.
• Accurately handling customer funds and processing transactions using the POS system, maintaining a high level of accuracy and attention to detail.
• Remaining constantly aware of customer activity to ensure a safe and secure shopping environment, reporting any concerns or incidents to management as needed.
• Performing all other duties as assigned in order to maintain an effective and profitable store operation, including participating in visual merchandising, maintaining store displays, and supporting store events and promotions.

Position Requirements

To be successful in this role, you will need to meet the following requirements:

• Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
• Experience: Prefer experience working in retail, hotel, restaurant, grocery, or drug store environments. Previous experience in customer service or sales is an asset.
• Physical Requirements: Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation.
• Availability: Ability to work flexible, full-time schedule to include days, evenings, weekends, and holidays. Must be able to adapt to changing store schedules and priorities.

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Customer Focus: Ability to deliver exceptional customer service, responding to customer needs and concerns in a timely and professional manner.
• Developing Potential: Ability to learn and develop new skills, seeking opportunities for growth and development within the company.
• Results Driven: Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities to achieve store goals and objectives.
• Strong Organizational Skills: Ability to maintain a high level of organization, ensuring that store operations are efficient and effective.
• Communication Skills: Ability to communicate effectively with customers, colleagues, and management, both verbally and in writing.
• Problem Solving/Decision Making: Ability to analyze problems and make informed decisions, seeking support from management as needed.
• Job Knowledge and Relationship Management: Ability to develop and maintain positive relationships with customers, colleagues, and management, demonstrating a strong understanding of store operations and company policies.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to supporting the growth and development of our team members. As a Customer Service Representative, you will have access to training and development programs, designed to help you build new skills and advance your career within the company. Our comprehensive training program includes:

• On-the-job training and coaching, providing you with the skills and knowledge needed to succeed in your role.
• Classroom training sessions, covering topics such as customer service, sales, and store operations.
• Online training modules, providing you with flexible and convenient access to training and development resources.
• Leadership development programs, designed to help you build the skills and confidence needed to take on leadership roles within the company.

Additionally, we offer a range of benefits, including competitive pay, flexible scheduling, and opportunities for advancement. Our goal is to create a positive and supportive work environment, where our team members can thrive and grow.

Work Environment and Company Culture

At blithequark, we are proud of our diverse and inclusive work environment, where every team member is valued and respected. Our company culture is built on a foundation of excellence, integrity, and teamwork, and we are committed to creating a positive and supportive work environment that fosters growth, development, and success. Some of the benefits of working at blithequark include:

• A dynamic and fast-paced work environment, with opportunities to learn and grow.
• A supportive and inclusive company culture, where every team member is valued and respected.
• Competitive pay and benefits, including flexible scheduling and opportunities for advancement.
• A comprehensive training and development program, designed to help you build new skills and advance your career.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including:

• Competitive hourly rate, with opportunities for advancement and growth.
• Flexible scheduling, including days, evenings, weekends, and holidays.
• Comprehensive benefits package, including medical, dental, and vision coverage.
• 401(k) retirement savings plan, with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Employee discounts, including discounts on store merchandise and services.

Conclusion

If you are a motivated and customer-focused individual, looking for a challenging and rewarding role in a fast-paced retail environment, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at blithequark, you will have the opportunity to make a positive impact on the lives of our customers, while developing new skills and advancing your career within the company. Don't miss out on this opportunity to join our dynamic team and contribute to the success of blithequark. Apply today!